Shipping & Delivery

Last updated: June 2026

Fern & Wild ships farm stock from Fern & Wild, 28 Frere Street, Kensington B, Randburg, 2194. This page explains fulfilment options, delivery estimates and what to expect when your order is on its way.

Fulfilment options

Courier delivery

Available at checkout for most products. Rates are calculated from your delivery address using our courier partner (BobGo). Select your preferred service and price before placing your order.

Some products may be restricted to certain provinces. If an item cannot be shipped to your area, checkout will show a notice before you pay.

Collection

You may collect from our Randburg farm when collection is offered at checkout:

Fern & Wild, 28 Frere Street, Kensington B, Randburg, 2194, Gauteng. We will email you when your order is ready for collection.

Dispatch and delivery estimates

Orders are typically dispatched within 2–4 working days (excluding the day you order). Courier transit time depends on your province and the service you select — an estimated delivery window is shown at checkout when you choose a rate.

These are estimates only, not guaranteed delivery dates. Weather, courier capacity and peak seasons can affect timing. We will email you when your order ships or is ready for collection.

Packaging

Flowers, seeds and related products are packed to suit each item — seeds in protective packaging, cut flowers and bouquets in shipping suited to the journey. We select and pack every order with care. Because flowers are living and seasonal, appearance may differ slightly from website photos.

When your order leaves us

Once your order is collected by the courier, it is in the courier’s care. Most parcels arrive in good condition; some wilting or stress after shipping can happen with cut flowers and is not necessarily a defect.

Inspect your delivery when it arrives. If anything concerns you, see our Returns & Exchanges policy.

Transit damage

If goods arrive damaged in transit, email hello@fernandwild.co.za with your order number and clear photos within 48 hours of delivery. We will review your claim and respond with next steps. Do not return goods without our authorisation.

Delivery fees

Delivery fees are shown at checkout before you pay. They include courier rates plus any packaging costs applicable to your order. Delivery fees are generally non-refundable except where the law requires otherwise.